Support begins remotely. AIS can often connect quickly, review symptoms, guide your team through recovery steps, and get the scanner operating immediately without waiting for a field visit. When remote support is not enough, we move into dispatch, parts, and repair planning.
01Remote Support
Start with instant remote support to review symptoms, alarms, scanner history, and system status. Many issues can be resolved remotely and get the machine operating again right away.
02Stabilize
If the system still needs attention, prioritize uptime-sensitive troubleshooting, clinical scheduling needs, and clear communication for your imaging team.
03Support
Coordinate field service, preventive maintenance, repair paths, compatible tested parts, and system-specific service needs when remote recovery is not enough.
04Restore
Help reduce downtime and keep MRI, CT, and PET/CT schedules moving with clear next steps.